SENTHRU LLC Privacy Policy

Last Updated: October 24, 2023

At SENTHRU LLC ("Company," "we," "us," or "our"), we are committed to safeguarding the privacy of our users. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you access or use the SENTHRU mobile app ("App"). By using the App, you consent to the practices described in this policy.

1. Information We Collect

a. User Information

To provide you with our services, we collect and process the following information:

• Account Information: When you create an account, we collect your name, email address, phone number, and other details you choose to provide.
• Transaction Information: We collect information related to the items you send, receive, or transport through the App, including details of transactions, payment history, and other relevant data.
• Location Data: With your permission, we collect information about your location to facilitate item pickups, deliveries, and to provide you with relevant service options.

b. Usage Data

We may collect information about how you use the App, such as the pages you visit, the features you access, and the actions you take within the App.

c. Device Information

We collect device-specific information, including device model, operating system, unique device identifiers, and mobile network information.

d. Communications

We may collect and store communication data, such as messages sent and received through the App or via email.

2. How We Use Your Information

We use the information collected for the following purposes:

• Providing Services: To provide the services you request, including sending, receiving, or transporting items.
• Communication: To communicate with you, including sending service-related notifications and responding to your inquiries.
• Customer Support: To provide customer support, address technical issues, and resolve disputes.
• Improving the App: To enhance and improve our services, including app development, analytics, and research.
• Security: To detect and prevent fraudulent activities, unauthorized access, and violations of our terms.
• Legal Compliance: To comply with applicable laws, regulations, and legal requirements.

3. Sharing Your Information

We may share your information with third parties under the following circumstances:

• Service Providers: We may share your information with trusted service providers who assist us in delivering our services, such as payment processors and logistics partners.
• Legal Obligations: We may disclose your information to comply with legal obligations, governmental requests, and to protect our rights and interests.
• With Your Consent: We may share your information with third parties when you give us explicit consent to do so.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet is entirely secure, and we cannot guarantee the security of your information.

5. Your Rights

You have certain rights concerning your personal information, including the right to access, correct, delete, or restrict its processing. You can exercise these rights by contacting us using the information provided in Section 8.

6. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on the App. Your continued use of the App after such changes are made will signify your acceptance of the updated policy.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

• General Enquiry: info@senthru.com
• Technical Support: support@senthru.com
• Business: business@senthru.com